Insurance claims can be fairly tricky when it comes to determining if a claim is valid or not. In some instances, it is necessary to investigate the claim further and gather information before an insurance company can determine if payment is necessary. Other times, a policyholder might find themselves uncertain about the decision that an insurance company has made. In this article, we will discuss the difference between public and independent adjusters—and the role that they play in the insurance claim process.

Insurance Adjusters: What You Need to Know

An insurance adjuster is an individual who investigates an insurance claim and determines how it works in relation to the promised coverage. Adjusters can work for insurance companies or for policyholders with different goals and focuses. All adjusters are an important part of the process. Let’s find out what separates these two types of adjusters.

What is a Public Adjuster?

A public adjuster is, as the name implies, an adjuster who works for the public. These individuals work for policyholders to determine whether or not an insurance claim is valid. Working for the public means that they are also an advocate for their clients.

When someone feels like insurance should cover a situation, it is common to work with a public adjuster to gain support. These experts can explore the situation, evaluate the agreement, and negotiate on behalf of the insured individual as well.

What is an Independent Adjuster?

An independent adjuster is a third-party adjuster that can investigate an insurance claim on behalf of an insurance company. The primary difference here is that they specifically work with companies rather than individuals. 

Generally, they are called in to investigate instances where someone feels an external opinion is necessary. It is also common for these individuals to work with overwhelmed insurance agencies that need help during times of crisis, like when a natural disaster occurs.

Which One Do You Need?

Determining whether you need a public or independent adjuster is as simple as considering who you are hiring on behalf of. An insurance company will need to hire an independent adjuster whereas a policyholder would hire a public adjuster. These individuals can work to ensure that agreements are upheld and that everything works as it should.

The Takeaway

Insurance adjusters serve a very important role within our society, both for insurance groups and the customers that they serve. When it is time to work with an adjuster, consider whether you need an independent insurance appraiser or a public adjuster to help you take your next steps. 

To learn more about how we can help you to handle your insurance needs, feel free to contact us directly. Our team of professionals has years of experience in the insurance industry, and we are always ready to help you succeed!